Privacy Policy

Last Updated: Oct 20, 2025

1. Introduction

Prime Mile Dispatch (“we,” “us,” “our”) is dedicated to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy describes the types of information we collect, how we use and protect it, and your rights regarding your personal data. By using our website and dispatch services, you agree to the terms of this Privacy Policy.

2. Information We Collect

 2.1 Personal Information

We may collect the following personal information from you:

• Contact Information: Name, email address, phone number
• Company Information:Company name, address, and contact details
• Financial Information: Payment details for transactions
• Identification Information: Driver’s license number, USDOT number, MC number, and other relevant identification details
• Operational Information: Vehicle details, insurance information, shipping documentation

 2.2 Non-Personal Information

We may also collect non-personal information, including but not limited to:

• Technical Information: IP address, browser type, operating system, device type
• Usage Information: Pages viewed, time spent on our site, and other browsing behavior
• Location Data: GPS and tracking information for shipment monitoring

3. How We Use Your Information

We use the information collected for the following purposes:

• Service Delivery: To provide and manage our truck dispatching services
• Load Matching: To connect carriers with appropriate shipping opportunities
• Communication: To respond to inquiries, provide customer support, and send service-related communications
• Marketing: To send promotional materials, newsletters, and information about our services (with your consent)
• Improvement: To analyze usage patterns and improve our website and services
• Legal Compliance: To comply with FMCSA, DOT, and other transportation regulations

4. Sharing Your Information

We do not sell your personal information. We may share your information with third parties in the following circumstances:

• Service Providers: Trusted partners who assist us in operating our website, conducting our business, or servicing you
• Carriers/Shippers: To facilitate load matching and communication as part of our dispatch services
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets
• Safety & Compliance: With regulatory authorities for safety and compliance verification

5. Security Measures

We implement robust security measures to protect your personal information, including:

• Encryption: Data encryption for sensitive information both in transit and at rest
• Access Controls: Restricted access to personal information to authorized personnel only
• Regular Audits: Regular security audits and vulnerability assessments
• Employee Training: Comprehensive data protection training for all staff

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our site and provide you with a personalized experience. You can manage your cookie preferences through your browser settings.

 7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

 8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Correct any inaccuracies in your personal information
• Deletion: Request the deletion of your personal information
• Objection: Object to the processing of your personal information
• Withdrawal of Consent: Withdraw consent to the processing of your personal information

To exercise any of these rights, please contact us using the contact information provided below.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Duration of business relationship plus 3 years
• Financial Records: 7 years for tax and accounting purposes
• Compliance Data:  As required by transportation regulations

10. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your data is adequately protected when transferred internationally.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

 12. SMS/Text Messaging Policy

 12.1 Disclaimer on Phone Numbers
By providing your phone number to Prime Mile Dispatch, you agree and acknowledge that we may send text messages to your wireless phone number for dispatch operations and service-related communication. Message and data rates may apply. Message frequency will vary, and you will be able to opt-out by replying “STOP”.

 12.2 Mobile Information Privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

12.3 Types of Dispatch Messages
You may receive operational messages such as:
– Load assignments and details
– Pickup and delivery updates
– Document requests
– Emergency notifications
– Customer service communications

 12.4 Opt-Out Instructions
– Reply **STOP** to cancel text messages
– Reply **HELP** for assistance
– Message and data rates may apply

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our services after such changes constitutes your acceptance of the new Privacy Policy.

14. Contact Information

For Any Inquiries Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Prime Mile Dispatch
Email: info@primemiledispatch.com
Phone: (817) 552-3100